The White Company Reviews
(Rated by 1607 users)
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Payment Methods
- Credit/Debit Cards
- PayPal
- Apple Pay
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
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%OFFOverall Rating
4.5
Base on 4 Reviews
Ratings by Feature
Ratings by Feature
- Customer Service4.3
- Good Value4.0
- Price & Quality5.0
- Return Policy5.0
Recent Customer Reviews (4)
Rita Hardison
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Jai Fairbridge
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Raul Nucci
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Michela Trevisani
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Payment Methods
Accepted Payment Options:
Prices for items on Thewhitecompany.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
PayPal
Apple Pay
Payment Process
- Payments can be made online during the checkout process.
- For The White Company credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
The White Company Pros & Cons
Pros
1
Timeless Style: The White Company offers impeccably stylish, beautifully designed products with a focus on timeless style rather than fast fashion.
2
Attention to Detail: The company emphasizes attention to detail in every product, from hand-finished bed linen to exceptional customer service.
3
High-Quality Materials: They source the highest-quality materials globally, including mineral wax, cashmere, silk, and linen.
4
Affordable Luxury: The company provides designer-quality products at affordable prices, offering exceptional value for money.
5
Outstanding Customer Service: They aim to provide outstanding customer service and make the most of every day.
6
Wellness Programme: The wellness programme takes a holistic approach to everyday wellbeing, focusing on mental health and a wholesome lifestyle.
CONS
1
Customer Service Issues: Many customers have reported problems with customer service, including long wait times, unresponsive communication, and unresolved issues.
2
Delivery Issues: There have been complaints about delayed deliveries, orders being stuck in customs, and parcels being dumped at doorsteps without further assistance.
3
Quality Concerns: Some customers have expressed dissatisfaction with the quality of products, particularly with items that are overpriced for their quality.
4
Return and Refund Difficulties: The process of returning or getting a refund can be difficult and time-consuming, with some customers reporting no communication or resolution.
The White Company Features and Benefits
Features
All prices
are accurate at the time of publication and are quoted in US Dollars.
Free Standard Tracked Shipping
is available on orders over $100 to the US mainland.
Standard Tracked Shipping
costs $9.95 for orders under $100.
Timeless Style
The company has been making impeccably stylish, beautifully designed products, principally in white, for nearly 30 years. They focus on timeless style, not fast fashion, quality, not quantity.
Attention to Detail
There is an attention to detail in everything they do, from hand-finished bed linen to their second-to-none customer service.
Simple Pleasures
The company believes in making the most of life’s simple pleasures – it’s the little things that matter.
High-Quality Materials
They travel the globe, from Italy to Vietnam, in search of the very best fabrications and ingredients: the highest-quality mineral wax, the softest cashmere, the purest silk and the most beautiful linen.
Affordable Luxury
They believe in offering designer-quality products at affordable prices that represent exceptional value for money.
Outstanding Customer Service
They aim to provide outstanding customer service and make the most of every day.
Wellness Programme
Their wellness programme takes a holistic approach to everyday wellbeing, focusing on everything from maintaining positive mental health to promoting a wholesome, nutritious lifestyle.
Rewards & Recognition
They celebrate work and life milestones, offering special gifts and recognitions.
Free Returns
any item can be returned for free within 30 days if it is complete, in perfect condition, unused, unwashed and with its original packaging. Tracked returns from the US are free.
Returns Tool
available which guides on how to complete the return using the order number and email address.
Newsletter Signup
exclusive access to all their sales and special offers, including free shipping throughout the year.